Instructional Designer

Role Overview

• Lead the end-to-end design of learning programs: onboarding, product knowledge, role-specific skills, and manager development
• Build engaging eLearning modules, job aids, facilitator guides, assessments, and blended learning experiences
• Work directly with subject matter experts (trainers, product managers, CS leads) to translate role responsibilities, workflows, policies, and product usage into learner-centered training experiences
• Apply adult learning principles and instructional design frameworks (ADDIE, SAM, or equivalent) to every piece of work
• Build digital learning content using tools such as Articulate Storyline/Rise, Camtasia, or similar platforms.
• Incorporate real‑world role scenarios and practice opportunities to reinforce learning transfer.
• Establish and own our authoring tool workflow and content standards
• Partner with our LMS admin to ensure content is well-structured, easily navigable, and maintained
• Build templates and reusable assets that allow the team to produce content faster over time
• Partner with HR Business Partners and business leaders to conduct learning needs analysis
• Translate business problems into learning solutions — and push back clearly when training isn't the right answer
• Present design proposals and work-in-progress to stakeholders and incorporate feedback effectively
• Define success criteria for every program you design
• Use learner feedback, completion data, and business outcomes to iterate and improve content
• Contribute to building a measurement framework for the wider L&D function
• Maintain and update learning content to reflect evolving processes, systems, and role expectations

Requirements

• 3-5 years of instructional design experience, ideally in a SaaS, tech, or professional services environment
• Proficiency with at least one major authoring tool (Articulate 360, Adobe Captivate, or equivalent)
• Strong grasp of adult learning theory and practical experience applying different design methodologies
• Experience conducting learning needs analysis and translating findings into a content plan
• Able to manage multiple projects simultaneously and work independently without a lot of structural support
• Strong communication and stakeholder management skills — you'll be working closely with non-L&D people constantly
• A portfolio of work that demonstrates range: eLearning, facilitator-led content, job aids, and ideally some blended programs
• Experience in HR software, HCM, or a similarly complex B2B product environment
• Familiarity with LMS administration (not a requirement, but useful in our current setup)
• Experience building content for both internal audiences and external customers/clients
• Some exposure to learning analytics or evaluation frameworks (Kirkpatrick or similar)

Benefits

• Medical, Dental, Vision, HSA, FSA
• All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO