Key skills
ServiceNowCommunication
About this role
Role Overview
- Provide first-level technical support for the ServiceNow platform
- Incident logging, initial troubleshooting, user support, request fulfilment
- Escalate unresolved incidents to higher support tiers
- Monitor ServiceNow queues and handle incidents
- Perform initial troubleshooting using knowledge articles and procedures
- Process standard service requests
- Monitor system alerts, logs, dashboards, and integrations
Requirements
- 4+ years of experience
- Certified ServiceNow Administrator
- Good understanding of ServiceNow platform
- Expertise in modules such as Incident Management, Service Request Management, Knowledge Management
- Good understanding of ITIL concepts
- Strong troubleshooting skills
- Understanding of ticketing tools and support processes
- Strong verbal and written communication skills
- Ability to work in rotational shifts
Tech Stack
- ServiceNow
Benefits
- Equal employment opportunity (EEO)
- Reasonable accommodations for qualified individuals with disabilities