Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
Assist users in software installations, configurations, and updates.
Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
Collaborate with development and IT support teams to identify recurring software issues and suggest improvements.
Help maintain and update software documentation and user guides.
Conduct software testing to reproduce issues and ensure fixes are effective.
Escalate complex technical issues to senior IT support staff when necessary.
Participate in the maintenance of IT infrastructure such as servers, networks, and other systems.
Collaborate with other team members to ensure timely issue resolution and continuous improvement.
Assist in training users on software usage and best practices to improve efficiency.

Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
A basic understanding of software applications and their functionalities.
Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
Excellent communication skills and customer service orientation.
Ability to work independently as well as part of a collaborative team.
Detail-oriented with good organizational and time management skills.
Willingness to learn, adapt, and grow in a fast-paced IT environment.
EU citizen or valid work permit for The Netherlands.
Self-starter, creative, quality results driven, and should be a team player.

The freedom and responsibility to develop the platform in a fast and user-friendly way.
Space to introduce and develop creative ideas in a startup-like environment.
Opportunity to create business software for clients and shape products.
Freedom to use the latest technologies to realize the vision.
Be part of an enthusiastic, international, multidisciplinary team.
An open environment to grow, learn, and develop.
Work closely with renowned international clients.
Chance to keep learning and evolve within a growing organization.
A nice workplace in Hilversum.
Nice stipend.
Outstanding working atmosphere.
Great coffee and unlimited soft drinks.
Being part of a motivated team of professionals.
Beers and virtual games events.

IT Support Intern

Key skills