Perform corrective and preventive maintenance, installation, and relocation of multifunction printers and computer equipment.
Provide on-site service and, when necessary, remote support (Remote Hands).
Ensure SLAs are met by logging and tracking service tickets until completion.
Document service calls, collecting evidence, photographic records, and customer approval.
Escalate to Level 3 support for analysis and parts requests when necessary.
Manage parts inventory, backup equipment, and reverse logistics.
Manage travel expenses and reconcile them according to company policies.
Maintain the condition of equipment and the vehicle used for activities, following internal procedures.
Participate in technical training and communicate any impediments to the management team.

High school diploma (technical course or university studies in IT preferred).
Experience providing field technical support (Field Service).
Knowledge of maintenance and configuration of IT equipment such as desktops, laptops, printers, and peripherals.
Familiarity with Windows operating systems and support tools.
Basic knowledge of networking, cabling, and connectivity.
Good communication, organizational skills, and a focus on problem resolution.
Availability to travel when required.

Flexible work arrangements that promote work-life balance.
Professional development and continuous growth of your skills, aligned with your interests.
A collaborative, diverse, and innovative environment that encourages teamwork.

Support Technician

Key skills