Director, Digital Workplace, Cloud

Role Overview

• Define and execute the strategy for End User Services, digital workplace capabilities, and employee productivity technologies, setting clear goals aligned with business priorities, security, scalability, and user experience.
• Lead helpdesk/service desk, deskside support, endpoint and mobile device services, onboarding/offboarding, and day-to-day employee technology operations.
• Build a high-performing function and establish service processes, SOPs, SLAs, KPIs, knowledge management practices, and governance frameworks to ensure responsiveness, consistency, and continuous improvement.
• Own laptop imaging, hardware lifecycle management, asset tracking, software deployment, patching, and CMDB accuracy to support a secure and scalable operating environment.
• Manage and optimize collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Zoom, email and calendaring tools, conferencing technologies, and other employee-facing workplace solutions.
• Administer and enhance conference room, audio/visual, and hybrid-work technologies, ensuring reliable performance and an optimized end user experience.
• Lead the implementation and rollout of enterprise AI platforms and AI-enabled productivity tools, driving adoption across functions through targeted enablement, training, and support.
• Partner with business stakeholders to identify and scale AI use cases for knowledge retrieval, content generation, research, data analysis, spreadsheet work, coding assistance, and workflow automation.
• Develop AI enablement programs, including foundational training, role-based deep dives, office hours, playbooks, prompt libraries, and practical usage guidance tailored to functional needs.
• Partner with infrastructure and security teams to ensure workplace technologies are secure, reliable, and well governed, including identity and access management, SSO/MFA, endpoint security, and vendor risk practices.
• Establish and maintain endpoint monitoring and service health practices to proactively identify and resolve issues, improving the stability and reliability of IT services.
• Drive improvements in self-service, knowledge access, user documentation, and employee training to increase adoption and reduce friction across the digital workplace.
• Oversee workplace technology vendors, MSPs, and strategic partners, including selection, performance management, licensing, and cost optimization.
• Support office expansions, relocations, and workplace technology buildouts, ensuring scalable end-user, conferencing, and AV experiences.
• Serve as a key cross-functional partner, aligning digital workplace strategy with business objectives, compliance expectations, and the needs of a growing biotech organization.

Requirements

• Degree in Information Technology, Computer Science, Business, or a related field; advanced degree a plus.
• 10+ years of progressive experience in End User Services, digital workplace, IT operations, and employee-facing systems, with at least 3 years in a leadership role.
• Demonstrated success leading service desk/support organizations and improving end-user satisfaction.
• Strong experience with Microsoft 365 technologies, endpoint/device management, ITSM practices, knowledge management, AV/conferencing solutions, and vendor/MSP oversight.
• Hands-on experience implementing and scaling enterprise AI platforms such as ChatGPT, Claude, Copilot, or similar tools across multiple functions, including rollout planning, training, change management, and adoption support.
• Experience translating functional needs into practical AI use cases for data analysis, content development, research, coding assistance, spreadsheet workflows, and workflow automation.
• Experience partnering with corporate functions to implement, optimize, and support employee-facing systems, collaboration tools, digital workflows, and SaaS platforms.
• Strong understanding of cybersecurity principles, identity and access management, and operating within regulated environments with appropriate compliance and documentation rigor.
• Proven ability to manage third-party service providers, cross-functional teams, and complex projects to successful completion.
• Experience supporting office buildouts, relocations, and hybrid workplace technology environments preferred.
• Applicable experience in biotech, pharmaceutical, and/or other regulated industries preferred.

Tech Stack

• Cyber Security
• ITSM

Benefits

• Short term and long-term incentives
• Cash bonus and equity incentive opportunities
• Comprehensive benefits and wellness package including medical, dental, and vision coverage upon hire