Key skills
CRMCommunicationSales
About this role
Role Overview
- Identify and cultivate new business opportunities through lead generation.
- Build and maintain strong relationships with new and existing customers.
- Understand customer needs and recommend products based on their requirements.
- Develop long-term partnerships to support business growth.
- Support sales representatives by handling administrative and operational tasks.
- Ensure sales teams have updated materials and resources to improve productivity.
- Serve as the first point of contact for urgent calls, emails, and customer requests when representatives are unavailable.
- Coordinate sales-related activities to maintain workflow efficiency.
- Process orders via phone, email, and mail with accuracy and timeliness.
- Verify pricing, discounts, and product details before order completion.
- Ensure customer satisfaction through accurate order handling and timely follow-up.
- Maintain strong communication with customers regarding order status and product information.
- Maintain accurate sales records and customer information.
- Prepare reports and provide updates for the senior management team.
- Track sales activities and customer interactions for performance analysis.
Requirements
- Minimum of 2 years of experience in sales or customer-facing roles
- High school diploma or equivalent required
- Bachelor's degree preferred.
- Strong consultative selling skills.
- Ability to identify customer needs and match them with product solutions.
- Experience in customer relationship management and account development.
- Knowledge of sales support processes and pipeline management.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Experience with CRM systems is a plus.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building abilities.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage priorities effectively.
- Problem-solving mindset and customer-first approach.
Benefits
- Professional development opportunities