Senior Vice President, Mission Critical Operations

Role Overview

• Own 24x7 operating performance across the North America portfolio, including safety, security, availability, customer commitments, and escalation discipline.
• Lead Site Operations, Field Engineering, Physical Security, and Business Operations as one integrated operating organization.
• Establish and inspect the operating cadence, KPIs, SLAs, operational reviews, and escalation mechanisms required to manage performance, risk, and reliability across the fleet.
• Drive availability and reliability outcomes through disciplined execution, risk management, and continuous improvement.
• Continuously elevate the standard of operations by reinforcing clear expectations, identifying gaps, and driving consistency in execution across all sites and teams.
• Build shared ownership for performance across the organization, ensuring leaders at every level understand expectations and are accountable for outcomes.
• Lead incident response and executive escalation for critical operational events, ensuring clear decision-making, communication, recovery, and follow-through.
• Serve as the executive point of accountability for customer-facing performance and critical operational escalations.
• Build and scale a distributed operational organization of approximately 400–600 employees across multiple regions and campuses.
• Develop and strengthen a multi-layer leadership structure, including VP, Director, and Manager levels, with clear succession depth.
• Set a high bar for people leadership, driving accountability, capability building, and performance management across all levels.
• Ensure Field Engineering is focused on infrastructure performance, maintenance strategy, operational reliability, and execution quality, while maintaining strong partnership with Design and Construction.
• Ensure Physical Security is fully integrated into daily operations, incident response, and site readiness.
• Direct the Business Operations function to enable scale, including vendor management, service support, operational reporting, and process discipline.
• Partner with Finance to manage operating and capital budgets and make disciplined tradeoffs between cost, risk, and reliability.
• Lead operational readiness execution for new sites, expansions, and major infrastructure changes, ensuring teams, procedures, staffing, and escalation paths are in place prior to customer-impacting operations.
• Partner across Design, Construction, Enterprise functions, and Customer Experience to align execution and outcomes.
• Lead through ambiguity, setting direction and making decisions where precedent does not exist.
• Represent operations in executive forums, with customers, and across the organization.

Requirements

• Bachelor’s degree in Engineering, Business, or related field; advanced degree preferred.
• 15+ years of experience leading large-scale, field-based operations or technical organizations.
• 10+ years of senior leadership experience managing multi-site, multi-function teams.
• Proven experience building and scaling organizations of comparable size and complexity (approximately 400–600 employees).
• Experience leading 24x7, high-availability operations with direct accountability for uptime, customer commitments, and operational risk.
• Strong working knowledge of critical infrastructure environments, including electrical, mechanical, controls, and building systems operations.
• Experience with incident response, emergency operations, change management, and operational readiness for new sites or expansions.
• Demonstrated ability to use KPIs, SLAs, and operating reviews to drive performance, accountability, and consistency across a distributed portfolio.
• Demonstrated ability to raise performance standards over time while building alignment across teams and functions.
• Exceptional people leadership capability, including building leadership teams, developing talent, and creating alignment across distributed organizations.
• Demonstrated ability to lead through growth, complexity, and ambiguity.
• Strong communication skills with the ability to operate effectively from the field to executive-level forums.
• Financial acumen including budget ownership and cost/risk tradeoff management.

Benefits

• medical, dental, and vision coverage
• life and AD&D
• short and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program that includes company match
• many other additional voluntary benefits