This director-level role operates under general direction with broad authority to lead the oversight of complex, high-exposure commercial Workers’ Compensation claims managed by Third-Party Administrators (TPAs).
Managing and developing a team of claim professionals.
Responsible for setting direction and expectations for claim strategy, reserving discipline, and resolution planning.
Ensures alignment with company protocols, regulatory requirements, and best practices.
Coaching and developing team members, reinforcing accountability, and driving consistency in oversight approaches across accounts and TPAs.
Building strong partnerships with TPAs, clients, and internal stakeholders, and driving accountability for quality, compliance, and performance.
Plays a key role in talent development, engagement, and succession planning, while fostering a culture of continuous improvement and operational excellence.
Communicating and sharing pertinent and timely information to employees by holding team meetings, regular 1:1 employee discussions, reinforcing leadership messages.

Bachelor’s degree with Master’s preferred or equivalent experience.
Typically a minimum of ten years of related work experience, with three years of management experience preferred.
Thorough knowledge of the insurance industry and the organization's products, policies and procedures.
Ability to effectively recruit, lead, coach, develop and retain talented claim professional and/or managers.
Advanced technical expertise and business management acumen, investigation and claims resolution experience, expert knowledge of claims principles, practices and procedures.
Ability to solve complex issues with a sense of urgency; utilizes and effectively identifies and manages all available resources to make informed decisions.
Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners.
Excellent communication skills and customer service experience, with demonstrated ability to succinctly present to senior management.
Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions.
Knowledge of Microsoft Office Suite and other business-related software.

Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

Claims Director – WC, TPA Oversight

Key skills