Senior Program Analyst, Community Banking

Role Overview

• Support the administration and execution of Community Banking, Key4Women and Key4Entrepreneur Programs, including national initiatives and local market activities.
• Develop and maintain program tools, templates, trackers, job aids, and other resources to support consistent execution.
• Manage SharePoint sites, content pages, and document libraries to keep program materials current, organized, and accessible.
• Maintain centralized repositories and coordinate review cycles for program materials, procedures, and resources.
• Monitor program activity for alignment with policies, procedures, risk controls, and compliance requirements; identify and escalate issues as needed.
• Support procedure development, process documentation, governance routines, and process improvement efforts.
• Track milestones and key performance indicators; prepare reports, dashboards, and presentations for leadership and stakeholders.
• Support vendor, event, and partner-related administrative processes tied to program delivery.
• Contribute to special projects and strategic initiatives that advance Community Banking Program priorities.

Requirements

• Bachelor’s degree in business, finance, communications, marketing, project management, or a related field, or equivalent experience.
• Minimum 5 years of experience in program coordination, project management, operations, compliance support, business administration, marketing support, or a related function.
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and review cycles.
• Experience developing and maintaining procedures, process documentation, and resource materials.
• Ability to work across cross-functional teams and build strong relationships with business and control partners.
• Strong written and verbal communication skills, including preparing reports, presentations, and program communications.
• Proficiency in Microsoft Office applications, with experience managing SharePoint content, document libraries, or shared resource repositories.
• Strong attention to detail and the ability to identify and resolve process, documentation, content, or compliance gaps.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.