Sales Manager

Role Overview

• Always be the example and lead prospective guests through a planned road map presentation & demonstration about Oakwood Homes, Lifestyle, Community, Model Homes & Homes Sites
• Report, support and update the Director of Sales and communicate anything that needs addressing with guests, members, and associates
• Continue training with Director of Sales through classes, coaching and one on ones
• Manages day to day sales activities in the sales field
• Assist Director of Sales with Manager on Duty responsibilities and rotation on weekends
• Responsible for overall guest satisfaction through regular follow up and follow through
• Participation in Community Teams, Happy Calls and ensuring completion of NPS tracker
• Address customer concerns as needed throughout the entire process and after closing
• Maintain Self-Prospecting Realtors & Referrals monthly
• Daily focus & reporting on key success drivers resulting in closing the sale and writing contracts
• Responsible for maintaining models and community appearance which may include but not limited to changing light bulbs, walking the models daily, removing trash and debris, replacement of flags when needed, installing sold and available signs, ensuring sales office collateral is correct and in acceptable condition and shopping competition
• Assist Director of Sales in recruiting, interviewing, training, and motivating sales counselors
• Appraises sales performance based on company and individual sales goals
• Assists the Director of Sales in facilitating weekly sales meetings. Meeting to include sales training, Guest training and refresher(s) and company process and procedure updates
• Assist the Oakwood marketing team to create and implement brand awareness plan and community marketing needs
• Participate in Community Networking/Realtor Relations
• Responsible for Market Awareness. Provide information for monthly price meetings, stays current on all sales reports, lot/designer showcase inventory, incentive recommendations, new and current competition, and overall market knowledge in each community we build
• Report and manage contingencies Manage and administer MLS, EDFM, and third-party listings

Requirements

• Exceptional customer service and communication skills
• Must be a self-starter & self-motivated
• Track record of Exceptional sales skills
• Experience in single family residential or related field beneficial but not required.
• Must be detail oriented and be able to multi-task
• Must be effective at prioritizing
• Proficiency in MS Office – Word, Excel and Outlook
• Good verbal and written communication skills, including ability to communicate with internal and external customers
• Ability to follow defined business processes and hold firm
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Benefits

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
• Home purchase discount
• Tuition Reimbursement