Owning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 Studio
Leading roadmapping, prioritisation, and performance reviews across your accounts
Translating client goals into clear, actionable briefs for design, development, and content teams
Proactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendations
Managing retainer budgets month by month, scoping work accurately and catching scope or budget risks early
Running regular governance calls and producing reporting that clients actually find valuable
Contributing to how the Client Success function operates, including improving how we scope, brief, and track delivery
Staying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversations

5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role
A proven track record managing retainer accounts, not just projects, with the ability to grow and deepen relationships over time
Commercially sharp, with a clear instinct for spotting upsell and expansion opportunities and presenting them naturally to clients
Technically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategy
A strong communicator and natural relationship-builder across both client and internal stakeholders
Calm and structured when priorities shift, with the ability to juggle multiple accounts without anything falling through the cracks
Experienced with tools like Webflow, Figma, Slack, and project management platforms
Webflow experience is a significant advantage
Comfortable working across time zones, particularly with teams and clients in New Zealand, Australia, North America, the UK and EU
Full professional English proficiency required; resume must be submitted in English.

Senior Digital Account Manager

Key skills