Quality Assurance & Operations Manager, part-time

Role Overview

• You'll own compliance and internal quality assurance across our operations — building the systems and processes that ensure we stay compliant across markets and partners in a scalable, effective way.
• You'll consult our Solutions team during the conception of new markets, shaping requirements from the ground up, then take full ownership within Operations to enforce, oversee, and continuously improve them.
• This means translating regulatory requirements into robust frameworks, conducting internal audits, and ensuring our operational processes consistently meet the bar we set.
• Build, implement, and continuously improve our Quality Management System (QMS), including SOPs, process documentation, and document control standards.
• Plan and conduct internal audits of our operational processes, driving corrective and preventive actions to ensure we consistently meet our own bar.
• Consult our Solutions team during the conception of new markets and partner setups, helping shape compliance requirements from the ground up.
• Take full ownership of enforcing and overseeing those requirements within Operations — qualifying, auditing, and monitoring recycling and collection partners against our quality and regulatory standards.
• Define and manage partner governance processes, including supplier audit cycles and remediation tracking.
• Monitor regulatory developments across active markets and ensure we stay ahead of compliance obligations in a scalable, structured way.
• Own all documentation required for ISO certifications, insurers, enterprise customers, and external audits.
• Serve as the go-to expert for quality and regulatory topics across the organization.

Requirements

• You have experience building or managing Quality Management Systems
• You have experience conducting or managing supplier and third-party audits
• You are confident creating and maintaining SOPs, process documentation, and document control systems
• You enjoy bringing structure to complex operational processes and continuously improving them
• You communicate confidently across teams and can collaborate effectively with both internal and external stakeholders
• You take ownership, work independently, and have a hands-on, execution-oriented mindset
• You are fluent in English; German is a strong plus

Benefits

• Flexible working hours and a high level of autonomy
• 30+ vacation days with additional flexibility when needed when working 5 days per week
• Remote-first work within Germany and employment options in Austria
• Beautiful office spaces in Hamburg and Berlin
• Workation opportunities of up to 3 months
• Annual company offsites and regular team events
• High-quality equipment and a home office budget
• A team that genuinely enjoys working together and supporting one another