Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
Manage day-to-day operations, administration, governance, and lifecycle management of enterprise application integrations and connected services.
Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
3+ years of direct people management experience leading technical teams.
Strong technical expertise administering and supporting Microsoft 365 technologies.
Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9.
Experience managing 24x7x365 technical operations 24x7x365 in a global enterprise environment.
Experience leading platform migrations, consolidations, or digital transformation initiatives.
Strong understanding of SaaS operations, governance, integrations, and lifecycle management.
Strong organizational, communication, and stakeholder management skills.

Manager, IT Operations

Key skills