Key skills
Project ManagementCommunicationProblem Solving
About this role
Role Overview
- Collect and organize medical records for member families seeking virtual Expert Consultations and Remote Second Opinions
- Work to create efficiencies in the medical records collection process
- Demonstrate excellence in client service, written and oral communication, project management, and problem solving
- Collaborate with colleagues on the Remote Second Opinion, Member Experience, and Clinical Operations teams to create the best experience possible for our members
Requirements
- Bachelor’s degree with 2+ years of experience in medical collection strongly preferred; 7+ years of experience in medical records collection will be considered in lieu of Bachelor’s degree
- Passion for making patient-centric, innovative healthcare accessible
- Ability to balance competing priorities
- Experience reviewing high volume, complex medical records
- Comfort dealing with sensitive topics
- Proficiency with multiple technology platforms
- Self-motivated and ability to work responsibly, both independently and collaboratively as needs warrant in a fast-paced environment
- Impeccable attention to detail and strong problem-solving skills
- Ability and initiative to handle increasing responsibility over time
- Receptive to close coaching and feedback
Benefits
- Medical, dental, and vision insurance for you and your dependents
- 401(k) with company match (Traditional & Roth)
- Company-paid life, AD&D, and disability coverage
- Optional supplemental life insurance
- FSA and HSA options
- Paid parental leave for all caregivers
- Complimentary access to the Summus platform for you and your loved ones
- Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off
- Flexible, team-first culture with remote or hybrid work depending on role