ICT Specialist – Data, Digital Innovation

Role Overview

• Independently installs, maintains, repairs and monitors ICT equipment;
• Provide Level 1 and Level 2 technical support, resolving incidents and escalating issues as required;
• Ensure the availability, reliability, and optimal performance of ICT systems and services;
• Deliver ICT briefings, user training, and technical guidance to staff and colleagues;
• Prepare helpdesk reports and monitor service performance;
• Maintain accurate ICT inventories, conduct regular stock checks, and ensure adequate equipment and supply levels;
• Develop and update technical documentation, procedures, and installation records;
• Identify opportunities to leverage Artificial Intelligence (AI), Machine Learning, Data Analytics, Automation, and Internet of things (IoT) technologies to enhance operational efficiency;
• Design, develop, and maintain dashboards, data pipelines, analytical tools, and business intelligence solutions;
• Develop automation solutions using Power Automate, n8n, APIs, scripting, and related technologies;
• Build prototypes, proofs of concept, and pilot projects to address operational and humanitarian challenges;
• Design and support IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring;
• Translate operational needs into practical technology-enabled solutions;
• Build partnerships with universities, innovation hubs, and technology communities to foster innovation;
• Provide training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.

Requirements

• Bachelor’s degree in computer science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field
• Minimum 5 years of experience in ICT, Data Analytics, Digital Transformation, AI, Automation, or Innovation-related roles
• Professional certifications in Power BI, AI Engineering, Azure AI Fundamentals, Google Data Analytics, Data Science, Machine Learning, IoT, or related fields are an added advantage
• Knowledge of Artificial Intelligence, Generative AI, applied Machine Learning, and data analytics concepts
• Experience with Python, SQL, data analysis tools, and database management
• Hands-on experience with workflow automation platforms such as Power Automate, n8n, Make, or equivalent solutions
• Understanding of API integrations, automation frameworks, and digital workflow solutions
• Familiar with IoT technologies, sensor-based systems, and open-source platforms
• Knowledge of cloud technologies and services, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• IoT
• Python
• SQL

Benefits

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule