Independently installs, maintains, repairs and monitors ICT equipment;
Provide Level 1 and Level 2 technical support, resolving incidents and escalating issues as required;
Ensure the availability, reliability, and optimal performance of ICT systems and services;
Deliver ICT briefings, user training, and technical guidance to staff and colleagues;
Prepare helpdesk reports and monitor service performance;
Maintain accurate ICT inventories, conduct regular stock checks, and ensure adequate equipment and supply levels;
Develop and update technical documentation, procedures, and installation records;
Identify opportunities to leverage Artificial Intelligence (AI), Machine Learning, Data Analytics, Automation, and Internet of things (IoT) technologies to enhance operational efficiency;
Design, develop, and maintain dashboards, data pipelines, analytical tools, and business intelligence solutions;
Develop automation solutions using Power Automate, n8n, APIs, scripting, and related technologies;
Build prototypes, proofs of concept, and pilot projects to address operational and humanitarian challenges;
Design and support IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring;
Translate operational needs into practical technology-enabled solutions;
Build partnerships with universities, innovation hubs, and technology communities to foster innovation;
Provide training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.
Requirements
Bachelor’s degree in computer science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field
Minimum 5 years of experience in ICT, Data Analytics, Digital Transformation, AI, Automation, or Innovation-related roles
Professional certifications in Power BI, AI Engineering, Azure AI Fundamentals, Google Data Analytics, Data Science, Machine Learning, IoT, or related fields are an added advantage
Knowledge of Artificial Intelligence, Generative AI, applied Machine Learning, and data analytics concepts
Experience with Python, SQL, data analysis tools, and database management
Hands-on experience with workflow automation platforms such as Power Automate, n8n, Make, or equivalent solutions
Understanding of API integrations, automation frameworks, and digital workflow solutions
Familiar with IoT technologies, sensor-based systems, and open-source platforms
Knowledge of cloud technologies and services, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
Tech Stack
AWS
Azure
Cloud
Google Cloud Platform
IoT
Python
SQL
Benefits
Diverse and humanitarian-minded workforce
An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide