Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
Act as a technical referral point for colleagues, suppliers, and internal stakeholders.
Ensure claims are adequately reserved, loss-coded and managed effectively for accurate pricing and reserving.
Maintain and navigate various system platforms (Fintech, GW, Respond).
Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
Ensure fair and reasonable customer expectations are met, providing fair outcomes.
Challenge processes and procedures that do not meet these expectations.
Complete company-mandated training and comply with FCA regulations.
Ensure self and any direct reports achieve and demonstrate the required levels of competence.

Experience in Home Claims notification and end-to-end case handling.
Ability to communicate and collaborate effectively using MS teams and our in-house systems.
Ability to develop, review and approve scopes of work.
Ensuring scope deliverables and timelines are clearly defined.
Compliance with consumer duty when advising customers, with the ability to relay technical context and rationale in a fair and transparent manner.
Ability to work accurately and efficiently to meet SLAs including interpreting, tracking, and allocating incoming claims.
Strong system skills, with the ability to navigate and update multiple platforms simultaneously with accuracy.
Excellent written and verbal communication, with the ability to build strong relationships with colleagues, suppliers, and customers.
A solid understanding of general insurance principles and claims processes.

Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys'
a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check
on completion of probation
Refer a friend scheme
earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Home Claims Handler – Scoping Specialist

Key skills