Account Manager – VIP Clients, APAC

Role Overview

• Serve as the primary relationship manager for a portfolio of VIP clients, delivering a highly responsive, personalized, and best-in-class client experience across Binance’s ecosystem.
• Build strong one-on-one relationships with clients by understanding their trading behaviors, business needs, and service expectations, while providing tailored support and account management to drive long-term engagement and loyalty.
• Maintain high availability and responsiveness to support clients in a timely manner, ensuring smooth communication, prompt issue resolution, and consistent coverage for day-to-day account needs.
• Drive client retention, activity growth, and wallet share expansion through proactive account management, strategic engagement, and customized solutions aligned with clients’ trading and operational requirements.
• Act as a trusted point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to ensure seamless account optimization and a strong overall client experience.
• Identify relevant commercial opportunities across Binance’s product suite, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with individual client needs and preferences.
• Monitor client activity, engagement trends, and account performance to anticipate needs, uncover growth opportunities, and provide data-backed recommendations that improve client satisfaction and business outcomes.
• Prepare client updates, account reviews, and internal summaries to highlight client performance, service needs, risk considerations, and potential growth opportunities.
• Partner closely with internal stakeholders including Product, Business Development, Compliance, Risk, and Operations teams to advocate for client needs, resolve issues efficiently, and enhance the overall VIP client experience.

Requirements

• At least 3-5 years working experience in account management/sales function from financial/trading institutions.
• Product knowledge from working in exchange/broker/trading firms.
• Understand common trading strategies and how trading firms operate to make profit.
• Strong client management skills including maintaining strong relationships, organizing client profiles and incentivise client business activities, etc.
• Strong communication skills, ability to be flexible in a variety of situations.
• Understanding of trading systems and API are strong plus.
• Ability to work under pressure.
• Passionate about crypto. Industry experience is highly preferred.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)