Manage the end-to-end credit control process for assigned customers
Proactively follow up on outstanding receivables via phone and email
Investigate and resolve payment delays, discrepancies, and disputes
Maintain accurate and up-to-date records of customer interactions
Execute and optimize the dunning process to drive timely collections
Monitor ageing balances and escalate high-risk accounts
Drive improvements in cash flow and debtor days (DSO)
Prepare and deliver high-quality credit control reports and analysis, including aged debt reports and collection performance tracking
Track performance against clear collection objectives and KPIs
Provide actionable insights to finance and commercial teams
Build strong relationships with internal teams and external customer contacts
Collaborate with commercial teams to resolve client issues impacting payment
Act as a key point of contact for credit-related queries
Identify opportunities to improve credit control processes and efficiency
Support implementation of best practices across a multi-country environment
Contribute to optimizing policies around credit limits, payment terms, and early payment incentives.

Proven experience as a Credit Controller in a pan-European or international environment
Strong track record in collections and receivables management
Experience working with minimal supervision and high accountability
Strong understanding of credit control processes and best practices
Dunning procedures (preferred)
Customer payment behaviors and risk management
Experience with credit control reporting and KPI tracking
Knowledge of early payment discounts and incentives (preferred)
English: Fluent (mandatory)
French: Fluent (mandatory)
Spanish: Fluent (mandatory)
Experience with ERP/accounting systems (e.g., SAP, NetSuite, Sage, or similar)
Advanced Excel skills
Strong communication and negotiation skills
Ability to influence both internal and external stakeholders
Highly organized with strong attention to detail
Results-oriented with a focus on cash collection targets
Ability to work independently in a fast-paced environment
Nice to Have: Experience in a services or SaaS environment, Exposure to multi-entity or group structures, Experience managing complex or high-value customer portfolios.

Credit Controller – Interim

Key skills