Senior Manager, Core Business Systems

Role Overview

• Lead the end-to-end lifecycle of key business systems, including Guidewire enhancements, releases, upgrades, integrations, and production support
• Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value
• Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well-defined, prioritized, and effectively executed
• Provide day-to-day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity
• Coordinate integrations across Guidewire, internal and external platforms, data flows, APIs, vendor systems, and enterprise services
• Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges
• Ensure system stability, availability, performance, and reliability through effective oversight of operational processes and team execution
• Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues
• Establish and maintain clear metrics, dashboards, routines, and reporting to track system uptime, defect trends, backlog health, release readiness, service quality, and operational risk
• Drive continuous improvement in system efficiency, automation, support models, release discipline, and user experience
• Ensure adherence to IT governance, architecture standards, security practices, compliance requirements, audit controls, and change management expectations
• Promote disciplined execution through clear documentation, repeatable processes, defined ownership, and effective decision-making routines
• Lead, mentor, and develop a high-performing team of developers, analysts, administrators, and configuration specialists
• Set clear expectations for delivery, quality, accountability, collaboration, documentation, and stakeholder engagement
• Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work
• Coach team members through complex delivery and support situations, helping them strengthen technical judgment, business understanding, and execution discipline
• Build a culture of accountability, continuous learning, operational excellence, and practical problem-solving
• Partner with stakeholders across underwriting, claims, finance, HR, operations, and other business functions to align system capabilities with business needs
• Translate business priorities into practical delivery plans, system enhancements, and operational improvements
• Serve as a key liaison between business and IT teams, ensuring clear communication, aligned expectations, and timely issue resolution
• Manage vendor relationships supporting Guidewire and other core business systems, including performance monitoring, issue escalation, and service quality
• Support budgeting, forecasting, invoice review, and cost tracking for assigned platforms and services

Requirements

• 10 to 15 years of experience in enterprise systems, application delivery, technology operations, or related IT roles
• 5+ years of experience managing and leading teams, including performance management, coaching, capacity planning, and delivery oversight
• Experience supporting or implementing core business platforms such as Guidewire PolicyCenter, BillingCenter, ClaimCenter, HRIS, financial systems, enterprise content management, or similar enterprise applications
• Strong understanding of application lifecycle management, including requirements, development, configuration, testing, release management, production support, and continuous improvement
• Experience leading teams responsible for production support, enhancements, releases, integrations, and vendor-managed platforms
• Proven ability to manage multiple priorities, risks, dependencies, and stakeholder expectations in complex, cross-functional environments
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Ability to connect technology delivery to measurable business outcomes, including reliability, efficiency, user experience, quality, and risk reduction

Tech Stack

• Guidewire

Benefits

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance