Lead the end-to-end lifecycle of key business systems, including Guidewire enhancements, releases, upgrades, integrations, and production support
Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value
Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well-defined, prioritized, and effectively executed
Provide day-to-day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity
Coordinate integrations across Guidewire, internal and external platforms, data flows, APIs, vendor systems, and enterprise services
Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges
Ensure system stability, availability, performance, and reliability through effective oversight of operational processes and team execution
Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues
Establish and maintain clear metrics, dashboards, routines, and reporting to track system uptime, defect trends, backlog health, release readiness, service quality, and operational risk
Drive continuous improvement in system efficiency, automation, support models, release discipline, and user experience
Ensure adherence to IT governance, architecture standards, security practices, compliance requirements, audit controls, and change management expectations
Promote disciplined execution through clear documentation, repeatable processes, defined ownership, and effective decision-making routines
Lead, mentor, and develop a high-performing team of developers, analysts, administrators, and configuration specialists
Set clear expectations for delivery, quality, accountability, collaboration, documentation, and stakeholder engagement
Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work
Coach team members through complex delivery and support situations, helping them strengthen technical judgment, business understanding, and execution discipline
Build a culture of accountability, continuous learning, operational excellence, and practical problem-solving
Partner with stakeholders across underwriting, claims, finance, HR, operations, and other business functions to align system capabilities with business needs
Translate business priorities into practical delivery plans, system enhancements, and operational improvements
Serve as a key liaison between business and IT teams, ensuring clear communication, aligned expectations, and timely issue resolution
Manage vendor relationships supporting Guidewire and other core business systems, including performance monitoring, issue escalation, and service quality
Support budgeting, forecasting, invoice review, and cost tracking for assigned platforms and services
Requirements
10 to 15 years of experience in enterprise systems, application delivery, technology operations, or related IT roles
5+ years of experience managing and leading teams, including performance management, coaching, capacity planning, and delivery oversight
Experience supporting or implementing core business platforms such as Guidewire PolicyCenter, BillingCenter, ClaimCenter, HRIS, financial systems, enterprise content management, or similar enterprise applications
Strong understanding of application lifecycle management, including requirements, development, configuration, testing, release management, production support, and continuous improvement
Experience leading teams responsible for production support, enhancements, releases, integrations, and vendor-managed platforms
Proven ability to manage multiple priorities, risks, dependencies, and stakeholder expectations in complex, cross-functional environments
Strong analytical, problem-solving, communication, and stakeholder management skills
Ability to connect technology delivery to measurable business outcomes, including reliability, efficiency, user experience, quality, and risk reduction
Tech Stack
Guidewire
Benefits
Competitive base salary plus incentive plans for eligible team members
401(K) retirement plan that includes a company match of up to 6% of your eligible salary
Free basic life and AD&D, long-term disability and short-term disability insurance
Medical, dental and vision plans to meet your unique healthcare needs
Wellness incentives
Generous time off program that includes personal, holiday and volunteer paid time off
Flexible work schedules and hybrid/remote options for eligible positions