Support the daily operations of training programs by delivering excellent customer service.
Professionally handle customer, learner, affiliate, and instructor inquiries.
Manage class schedules, instructor and affiliate records, product orders, and training logistics.
Research, troubleshoot, and resolve customer and partner issues.
Draft, review, and submit professional written correspondence to stakeholders.
Review, qualify, and process training affiliate and instructor applications.
Monitor renewal status for domestic and international partners.
Process product and material orders for training centers.
Schedule and coordinate Instructor Development and Continuing Education courses.
Provide administrative and operational support to management.

High school diploma or equivalent required; associate degree or higher in business, communications, or a related field preferred.
Bilingual fluency in English and Spanish.
2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting.
Experience with data entry, record management, or transactional processing in business systems or CRM platforms.
Experience working with external partners, clients, or regulated programs is a plus.
Strong communication skills (verbal and written).
Exceptional attention to detail.
Strong organizational and time‑management abilities.
Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook).

International Training Center Coordinator

Key skills