Define a strategy and execute comprehensive 18-month roadmap for sales and marketing technology stacks.
Lead cross-functional initiatives utilizing an Agile approach to optimize the entire lead-to-cash process.
Architect and optimize a complex Salesforce environment across Sales Cloud, Service Cloud, and Experience Cloud.
Manage integrations between Salesforce and critical business systems (ERP, marketing automation, CPQ, billing platforms).
Oversee end-to-end marketing technology ecosystem including marketing automation platforms (Marketo, HubSpot, etc…).
Serve as primary technology advisor to VP’s and C-suite executives on all sales and marketing technology decisions.
Lead and mentor a team of 6-8 technical professionals, including Salesforce administrators, data analysts, and marketing operations specialists.
Drive agile project management methodologies to deliver technology solutions faster than industry benchmarks.

Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
Salesforce certifications: Platform Developer I/II, Sales Cloud Consultant, or other relevant certifications.
7+ years of hands-on Salesforce experience with multiple certifications including Salesforce Administrator, Advanced Administrator, and at least one specialist certification (Sales Cloud Consultant, Service Cloud Consultant, CPQ, Revenue Cloud, or Platform App Builder).
Experience with Salesforce CPQ implementations and Revenue Cloud implementations.
Background in fast-growing SaaS or technology companies with complex sales cycles.
Experience with data privacy regulations (GDPR, CCPA) and compliance frameworks.

Director, Business Technology Operations

Key skills