Associate/Sr. Associate – Delivery Operations

Role Overview

• Manage and maintain accurate operational data across internal systems, including CRM/Dossier, ensuring data integrity and consistency.
• Execute resource allocation and cost allocation activities while reconciling project information against Statements of Work (SoW) and billing systems.
• Act as a primary coordination point between Client Partners (CPs), Offshore Staffing Teams, and FinOps for operational and administrative processes.
• Support project setup activities, financial data validation, and resource deployment tracking to ensure seamless delivery operations.
• Generate, maintain, and distribute daily, weekly, and monthly operational reports for leadership and stakeholders with high accuracy and timeliness.
• Ensure adherence to reporting standards, defined formats, and data quality requirements across all deliverables.
• Collaborate effectively with multiple onshore and offshore support functions to streamline operational workflows and manage interdependencies.
• Maintain strict governance, confidentiality, and compliance standards while handling sensitive employee and operational data.
• Support continuous improvement initiatives by identifying operational gaps, improving reporting efficiency, and enhancing data management processes.

Requirements

• Bachelor’s degree in Business, Operations, Finance, Analytics, or a related quantitative field.
• 2–4 years of experience, preferably within a professional services or consulting organization.
• Willingness to work predominantly in Eastern Time (ET/EST) hours to support collaboration with US/onshore teams, with flexibility for partial overlap with IST as required.
• Strong hands-on experience with Microsoft Excel and/or Google Sheets for data manipulation, reporting, reconciliation, and operational tracking.
• Proven ability to curate, validate, and manage large datasets with a high degree of accuracy and adherence to defined reporting formats.
• Demonstrated experience leveraging AI tools and automation techniques to improve operational efficiency and streamline routine processes.
• Excellent written and verbal communication skills with strong organizational and stakeholder management abilities.
• Exceptional attention to detail with the ability to perform rigorous follow-ups, audits, and data quality checks.
• Strong analytical and problem-solving skills with the ability to identify discrepancies, reconcile operational data, and resolve process-related issues effectively.
• Ability to manage multiple operational tasks in a fast-paced, high-volume environment while meeting strict timelines.

Benefits

This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.

Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.