Relationship Manager

Role Overview

• Serve as the primary point of contact for clients, maintaining professional and effective communication that transcends traditional boundaries.
• Train clients to be ideal partners, ensuring the right fit and fostering long-term relationships.
• Develop innovative plans to address challenging scenarios, such as clients with low realization, messy processes, or unrealistic expectations.
• Proactively ensure clients are a good fit for the firm, balancing the approach with human, data-driven, and strategic elements.
• Ensure clients receive maximum satisfaction from services by being authentic and curious.
• Earn client’s trust by deeply understanding their value and prioritizing personal connections through phone, Zoom, or in-person meetings over emails.
• Anticipate and communicate budget issues, identifies opportunities to improve assignment profitability.
• Identify client needs and opportunities to cross-service, adopting a mentality of “what’s next” for clients.
• Create a game plan for the next follow-up conversation and choose and retain the right clients.
• Get involved outside the firm, make meaningful connections, and network extensively.
• Organize and manage client assignments and projects, ensuring the overall success of each project.
• Acts as a strong team player and smart collaborator with billing responsibilities.
• Own accountability but not the client, managing the scope of engagements, capturing time correctly, and billing accordingly.
• Identify the next opportunity, always looking to add value and drive growth.
• Develop and is accountable for client work plans and ensures assigned tasks and responsibilities are achieved.
• Advises, coaches, and supports team members, including providing consistent recognition and encouragement to team members to increase retention and utilization.

Requirements

• Degree qualification and relevant professional accreditation.
• Business acumen.
• Strong technical knowledge and skills.
• Strong client relationship skills.
• Strong team management skills
• the ability to lead, motivate and coach teams of people.
• A strong knowledge of firm products and services in the practice area and a working knowledge of products and services in other practice areas.
• A sound understanding of market trends including opportunities, global and local business initiatives and stakeholder/competitor interests.

Benefits

• Hybrid Remote
• Professional development opportunities