Client Experience Manager – Pharmacy Benefits Management

Role Overview

• Perform and support plan changes
• Perform ID card facilitation
• Complete any necessary reporting (scheduled, ad-hoc)
• Conduct inbound phone calls
• Complete any assigned invoices
• Perform any assigned group terminations
• Complete documentation requests
• Serve as a presence throughout the implementation process
• Facilitate and participate in external-facing meetings
• Oversee prior authorization and accessibility processes
• Oversee resolution of claims issues
• Perform manual eligibility adds and terminations
• Service warranties as assigned

Requirements

• 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting
• Ability to travel up to 25% of time within the continental United States
• Certified Pharmacy Technician (preferred)
• Basic awareness of problem solving and decision-making skills (preferred)
• Previous experience with Salesforce (preferred)
• Bachelor’s degree (preferred)

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility