Key skills
CRMLeadershipCustomer SuccessAccount Management
About this role
Role Overview
- Responsible for the proactive management, retention, and growth of an assigned portfolio of dealership partners.
- Serves as the primary post-launch point of contact for dealer leadership and end users.
- Drives adoption, utilization, and accountability across AutoAlert platforms.
- Consultative dealer engagement, training coordination, ROI review, in-store and virtual relationship management.
- Hold dealerships accountable for agreed-upon action items, utilization goals, and training completion.
- Identify organic referral and expansion opportunities within the account base.
- Travel as necessary to maintain dealership presence and support strategic account needs.
Requirements
- 5+ years of automotive, account management, customer success, dealership operations, or related client-facing experience preferred.
- Automotive dealership experience strongly preferred.
- Prior experience in account management, customer retention, training, or dealership relationship management preferred.
- Experience with CRM systems, lead management workflows, and dealership process improvement preferred.
- Bachelor's degree preferred or equivalent relevant experience.
- Ability to travel up to 50% of the time based on territory and business needs.
Benefits
- Competitive Compensation Package
- Medical
- Dental
- Vision
- Health Savings Accounts
- Life Insurance
- Disability
- Paid Time Off
- 401(k) Retirement Savings Plan
- Fitness Reimbursement Plan