Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements.
Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer.
Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.
Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines.

A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers.
Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
Excellent listening, negotiation and presentation abilities
Strong technical understanding, or the ability to learn technological products and services very quickly
Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand

Hybrid working with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Service Delivery Manager

Key skills