Customer Service Trainee – Commercial

Role Overview

• Engage with members to handle customer service inquiries via the telephone.
• Receiving, investigating, and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensure all customer communication is clearly documented.
• Educating callers to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• Work overtime as required.

Requirements

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Benefits

• Health insurance
• Employee development programs