Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time
Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning
Monitor system performance, proactively identify gaps or friction points, and drive resolution in partnership with vendors and internal stakeholders
Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials
Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms
Lead or co-lead technology application implementations for new PACE centers, including system configuration, workflow validation, user acceptance testing, and go-live support
Develop and execute application readiness plans aligned to center launch timelines
Coordinate with cross-functional partners (Practice Operations, Growth, Clinical, IT) to ensure applications are launch-ready and staff are trained
Build repeatable implementation playbooks that support Habitat Health’s continued growth
Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment

5+ years of experience in healthcare technology, health IT, or a related field, with hands-on ownership of enterprise software applications
Demonstrated experience managing or implementing SaaS/cloud-based applications in a healthcare setting (experience with call center platforms, CRM, or clinical ancillary systems a plus)
Strong project management skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously
Proven ability to translate business and clinical requirements into technology configurations and workflow improvements
Comfortable working with both technical vendors and non-technical clinical/operational stakeholders
Strong written and verbal communication skills, including the ability to produce clear documentation, SOPs, and executive-facing updates
Experience supporting multi-site healthcare operations or rapid program expansion preferred
Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Senior Manager, Strategic Technology Applications

Key skills