Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues
Maintain and improve OXIO's network and provide technical support
Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected
Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces
Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
Technical support to NOC engineers to analyze and solve issues
Develop training material related to signalling / troubleshooting / best practices

10+ years experience working in a telecom environment doing L3 support or similar roles
Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
Analysis of signalling traces using Wireshark
SS7 signalling network troubleshooting
Proficiency with Grafana, Prometheus, ElasticSearch
Basic Python / Linux / Bash knowledge
Ability to work on a 24/7 on-call rotating roster
Excellent written and verbal communication skills
Excellent interpersonal skills
Proficient English written and spoken

Mobile Telecom Support Engineer

Key skills