Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Stay on the cutting-edge of product developments and security compliance.
Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

2-4 years of customer or technical support experience.
Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
Calm under pressure, empathetic, patient, and customer-focused.
Familiarity with Freshdesk is a bonus.

Technical Support Engineer

Key skills