Application Support Engineer, L2
Makati City, Metro Manila, Philippines
Contract
6 hours ago
No Sponsorship
Key skills
AWSCloudSQLCommunication
About this role
Role Overview
- Handles Incident & Issue Tickets that require deeper technical analysis
- Investigate application errors, system failures, and performance issues
- Participate in performing root cause analysis (RCA) for recurring incidents
- Provide timely fixes or workarounds to restore service
- Analyze logs, and database queries
- Reproduce issues in test or staging environments
- Work with technologies like SQL, scripts, or monitoring tools
- Support deployment activities (patches, hotfixes, minor releases)
- Validate application functionality after releases
- Coordinate with DevOps during rollouts
- Identify performance bottlenecks and recommend improvements
- Ensure SLAs (Service Level Agreements) are met
- Act as a bridge between L1 support (client) and L3 teams
- Escalate complex bugs with detailed analysis and logs
- Communicate with stakeholders about issue status and resolution timelines
- Maintain runbooks, SOPs, and troubleshooting guides
- Document known issues and solutions
Requirements
- Bachelor’s degree in computer engineering, Computer Science, or IT
- Minimum 3+ years of work experience as Application Support Engineer
- Knowledge and work experience in SQL, scripting, and analyzing logs
- Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
- Experience in ITIL is a plus.
- Good troubleshooting and analytical skills
- Knowledge in SQL queries, required
- Knowledge in Cloud (i.e. AWS)
- Familiarity with APIs, logs, and monitoring tools
- Good communication and documentation skills
Tech Stack
- AWS
- Cloud
- SQL
Benefits
- Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
- Health Insurance
- Standard Leave (Emergency, Sick, and Vacation)