Key skills
SAP
About this role
Role Overview
- Support the technical support team by assigning tasks and monitoring employee performance.
- Analyze and prioritize support tickets, ensuring response and resolution timeframes are met.
- Identify recurring issue patterns and propose solutions for permanent resolution.
- Participate in regular team meetings to align strategies and discuss support process improvements.
Requirements
- Previous experience as a Ticket Manager
- Experience using and supporting SAP systems
- Ability to analyze and document tickets related to the SAP environment
- Experience providing user support and assistance for operations using SAP
Benefits
- diversity and inclusion
- welcoming and collaborative environment