Responsible for monitoring, support, administration, and troubleshooting of telecommunications and corporate network environments, ensuring the availability, security, and performance of the data communication infrastructure, with a focus on Fortinet solutions.

Monitor and support LAN, WAN, WLAN, and SD-WAN network environments.
Administer Fortinet equipment (FortiGate, FortiManager, FortiAnalyzer and other ecosystem components).
Troubleshoot network and security incidents.
Configure and maintain IPsec and SSL VPNs.
Manage firewall policies, NAT, routing, and network segmentation.
Monitor telecommunications links and service providers.
Analyze infrastructure performance, availability, and capacity.
Execute changes, upgrades, and firmware updates.
Support projects to expand and improve telecom and security infrastructure.
Produce technical documentation, network diagrams, and operational procedures.
Collaborate with infrastructure, cloud and security teams and with vendors.
Provide L2/L3 support for critical incidents.

Telecom Support Analyst – Network Security, Fortinet

Key skills