Lead and develop five chapters: Data Risk Management, Business Analysis, Product Chapter, PMO, and Product Monitoring, setting clear performance expectations and fostering a culture of quality and continuous improvement
Manage the triage, impact assessment, communication, and resolution of data quality incidents, ensuring appropriate governance, escalation, and stakeholder notification
Ensure Financial Crime products maintain ongoing compliance with regulatory obligations, design standards, and agreed operational parameters
Provide product support partnering with Australian and India-based product teams to plan, test, and deliver high-quality incremental change
Ensure the BA chapter delivers structured requirements, well-formed user stories, and adequate test coverage across all change activities
Monitor and report on Financial Crime product performance and AI model health, translating data into clear insights and risk signals
Represent the Vietnam team in governance forums and performance reviews with Australian leadership, providing transparent reporting on team output and service levels
Partner with Australian product, risk, and operations leads to align Vietnam team priorities with broader transformation objectives

8+ years in financial services, transformation, technology operations, or risk management roles
Demonstrated experience managing data quality, data governance, or data controls functions
Proven track record leading cross-functional teams in delivery or operational environments
Experience with product management, business analysis, or change delivery in regulated industries
Strong understanding of financial crime domains (AML/CTF, Sanctions) preferred
Familiarity with AI/ML model monitoring or analytics functions advantageous
Offshore leadership or global/distributed delivery experience preferred
Tertiary qualification in Business, Technology, or related discipline

Head of Product Delivery – Operations

Key skills