Proactively identify and address potential technical risks within customer environments.
Develop and support the implementation of solutions for complex technical challenges.
Collaborate with engineering and product management teams on customer escalations.
Conduct regular technical reviews with customers to ensure optimal performance.
Develop and maintain deep technical expertise in assigned Red Hat products.
Serve as a technical mentor for junior team members.
Contribute to the development of best practices and internal training materials.
Conduct regular account reviews with customers and internal stakeholders.
May be required to work on customer site and connect to customer systems.

Bachelor's degree in science or a technical field; engineering or computer science
Competent reading and writing skills in English
Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
Indian citizenship or authorization to work in India
Proven & strong system administration and troubleshooting experience with Red Hat Enterprise Linux, other Linux platforms, or Unix in a production environment
Experience in a support, development, engineering, or quality assurance organization
RHOCP & Ansible experience is a plus
Upstream involvement in open source projects is a plus

Technical Account Manager

Key skills