Technical Program Manager, AI Transformation

Role Overview

• Own end-to-end program management of complex, cross-functional AI initiatives — ensuring requirements are technically sound and well-defined, timelines are tracked and maintained, and deliverables meet business objectives while also maintaining the highest standards of security, quality, and interoperability
• Develop and manage detailed program plans, milestones, dependencies, and resource requirements across multiple concurrent AI programs
• Lead cross-functional working sessions, program reviews, and executive briefings with clarity, confidence, and technical credibility
• Proactively identify, assess, and manage program risks, issues, and blockers — driving resolution with urgency and transparency
• Partner with Services Consulting, Sales, Marketing, and Product teams to lead the execution of AI-driven initiatives that accelerate revenue growth, improve customer engagement, and bring new AI capabilities to market efficiently, at scale
• Ensure GTM readiness for AI product and feature launches — coordinating across enablement, communications, and field teams to drive successful market entry
• Design, implement, and continuously mature governance frameworks for AI programs — ensuring responsible AI use, regulatory and compliance alignment, risk accountability, and stakeholder transparency
• Establish and enforce program standards, policies, and review processes that support ethical, secure, and effective AI deployment across the organization
• Identify, prioritize, and lead AI-powered productivity initiatives that reduce operational friction, automate manual workflows, and drive measurable efficiency gains across business functions
• Build and maintain strong relationships with program stakeholders, leadership, and delivery teams across Professional Services, Engineering, IT, Finance, and Compliance
• Develop and mature communication frameworks that keep stakeholders informed through clear, consistent, and timely updates — tailored appropriately for senior leadership, technical contributors, and business partners
• Create and maintain comprehensive program documentation, status dashboards, and executive-level reporting that provide accurate and actionable visibility into program health
• Lead organizational change management strategies to drive broad adoption of AI tools, capabilities, and processes across the business

Requirements

• 10+ years of technical program or project management experience, with a demonstrated track record of delivering large-scale, cross-functional technology programs in a fast-paced environment
• 8+ years of experience gathering and documenting business and technical requirements, leading stakeholder engagement, and managing program delivery end-to-end
• Strong working knowledge of AI/ML concepts, architectures, and industry trends — with the ability to engage credibly with engineering and data science teams and translate technical capabilities into business value
• Hands on-working knowledge of AI tooling like OpenAI, Claude, and Glean
• Proven experience in Go-To-Market program management — supporting AI or technology product launches, sales enablement, or customer-facing initiatives
• Demonstrated experience designing and operationalizing AI governance frameworks, including responsible AI principles, compliance requirements, and risk management processes
• Hands-on experience driving productivity and efficiency programs leveraging AI tools and automation technologies
• Strong verbal and written communication skills with the ability to synthesize complex program status and technical concepts into concise, accurate, and professional narratives for senior leadership, stakeholders, and technical teams
• Deep expertise in Project Methodologies (Agile, Scrum, Waterfall, hybrid) with hands-on experience applying the right methodology to the right context
• Proficiency with standard workflow and collaboration tools including Jira, Confluence, and similar platforms
• Demonstrable experience with Organizational Change Management and Adoption strategies at scale
• Strong leadership, diplomatic, and motivational skills — including the ability to lead up, across, and down multiple business and technology organization
• Proven ability to work creatively and analytically in complex, ambiguous, and fast-moving problem-solving environments
• Passion for building frictionless, high-impact program management experiences that empower teams and accelerate outcomes

Tech Stack

• Go

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe