Client Program Manager – SDR Performance (B2B Tech)

The Pipeline Group provides end-to-end pipeline generation services for B2B technology companies through its SDR-as-a-Service model. The Client Program Manager will own the operational performance of strategic revenue programs, monitor SDR and pipeline metrics, evaluate resources and infrastructure, manage client partnerships, and drive optimization to maximize client ROI, retention, and expansion.

Responsibilities:

• Own the project performance tracking process—monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track
• Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health
• Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks
• Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership)
• Drive alignment across messaging, data, and outreach strategy by evaluating what’s working and what needs improvement ​​for each client in your portfolio
• Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals
• Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments
• Track what’s working, what’s not, and drive pivots in strategy through collaborative workflows
• Own project-wide resource readiness and quality control—Enablement owns coaching execution
• Act as the primary operations liaison across all assigned accounts
• Lead executive briefings, build client-facing narratives, and present ROI updates
• Manage project onboarding/offboarding experience from a systems and process lens
• Collaborate with Leadership to shape customer expansion
• Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment)
• Initiate content audits, enrichment reviews, and repair proposals when metrics decline
• Partner with Enablement Managers to align repair/replace plans when xDR performance drops

Requirements:

• 3+ years of experience in program/project management, revenue operations, or sales performance roles
• Strong data inspection capabilities (Salesforce, outreach tools, pipeline metrics)
• Proven experience managing or overseeing SDR teams across multiple outbound programs, with direct accountability for performance outcomes and pipeline impact
• Deep understanding of outbound SDR/BDR operations and pipeline health levers
• Proven track record of driving customer outcomes, retention, and expansion through operational excellence
• Familiarity with ICP validation, message-market fit, outbound strategy, and xDR lifecycle management
• Exceptional cross-functional collaboration and executive communication skills
• Internet Requirement:** This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified
• This position is currently open to candidates in the US only