The Implementation Manager is the architect of customer success, transforming complex workplace equity goals into measurable outcomes.
You won’t just implement software; you will drive category leadership by guiding enterprise customers from their first touch to full platform adoption.
Your work ensures that workplace equity is predictable, measurable, and deeply integrated into our customers' DNA.
As a member of the implementation team, Implementation Managers possess strong communication skills, be passionate about product adoption, manage multiple workflows, be committed to delivering customer value, and work well cross-functionally.
In this role, the Implementation Manager will work closely with other team members with varying areas of domain expertise, product knowledge and strategy support.
You’ll have one goal in mind: delight and grow the customer and help them expedite time to value by delivering solutions that build more equitable workplaces.

You are passionate about our mission to close pay and opportunity gaps and create fairness in the workplace
You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment
You have demonstrated success collaborating, communicating and working cross functionally
You have experience working with and onboarding and implementing Enterprise customers on a SaaS product
You are comfortable managing expectations and navigating ambiguous topics/areas to solve challenges
You are deeply curious and willing to explore all aspects of the product to understand and identify new opportunities to meet customer needs
You are willing to ask questions and turn to others for support and expertise.
You bring empathy, calm, and confidence to help customers overcome challenges
You’re proactive, always two steps ahead to deliver what customers need next
You have excellent organizational, project management, and time management skills
You’re able to own and drive initiatives within Syndio that leverage and build your skills and interests.

Competitive Compensation. For this role our salary is targeted at $99-116k per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
Syndio Equity. So you can share in Syndio’s success.
Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
Life Insurance & Disability. Syndio covers the full premium.
401(k). To help you save for your future
Remote within the U.S., East Coast (ET) preferred to effectively support our global clients.

Implementation Manager

Key skills