Ensure the seamless operation of all local IT infrastructure and technology systems for BBVA Germany.
Serve as the primary contact for 1st line support, managing workplace incidents, local vendors, and inventory in close collaboration with our Head Office IT teams in Madrid.
Provide 1st line support to the local branch in close coordination with Head Office (HO) IT Teams.
Deal with internal customer incidents, ensuring high service quality and quick resolution.
Liaise with external suppliers and local vendors to ensure swift resolution of technical incidents.
Update and maintain the technical part of the company’s Business Continuity Plan (BCM).
Manage and track local IT inventory.
Implement solutions and work to enhance existing internal systems and processes.
Provide hands-on support for the modern Microsoft Environment (Windows 11 / MS Office).
Support teleworking systems, remote access solutions, and 3rd party applications.
Troubleshoot 1st line issues across various technologies: Basic Networking & Connectivity, Windows 11 Operating Systems, MS Office / Google Workspace environments, Telephony & Mobile phone systems (MDM), Mobile OS support (Android & iOS), Desktop, Laptop, and workstation hardware support, Printer and office peripherals support.

At least two years of experience in providing customer service in an IT support environment, preferably within the financial services sector.
Technical qualification in computer systems and/or a recognized IT qualification (diploma level or equivalent practical work experience).
Solid knowledge of information technologies, including networking, desktop software, hardware systems, application software, client/server operating systems, as well as data and voice communications.
Strong skills in MS Office Tools and Google Workspace.
Knowledge of banking/accounting software such as DATEV and BAIS is highly appreciated.
Excellent knowledge (working language) of English.
Good knowledge of German is preferred (for local vendor and provider coordination).
Knowledge of Spanish is a plus.

IT Support – Operations Specialist

Key skills