Project Coordinator, Production

Role Overview

• Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone.
• Assigning linguists to projects within the Lilt platform.
• Setting and managing project deadlines according to customer SLAs.
• Tracking assignment status, including acceptance and rejection rates from linguists.
• Communicates well with local colleagues and internal production team members.
• Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.
• Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.
• Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.
• Data entry and administration related to linguist performance, availability and payments.
• Sending and receiving translation quality feedback (revision reports or other format) to linguists.
• Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance.
• Delivering projects by the project deadlines.
• Ensures all system admin, including data entry, is accurate for their accounts.
• Has a clear understanding of all production workflows and processes related to their tasks and duties.
• Utilize systems and tools released by Production Enablement.
• Consistently follows correct protocols for their tasks and accounts.
• Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.

Requirements

• Bachelor's Degree
• Proficient in English at a professional level
• Past experience includes translation, project coordination/management, linguistic or other localization related activities.
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Able to meet deadlines and work under pressure.
• Preferably 1+ years in a project management role or similar field.

Benefits

• Earn money.
• Have fun.
• Advance human knowledge.
• Work on diverse projects from anywhere, any time you want.
• Get paid quickly and fairly.
• Build your professional network in a supportive community.