Provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Middleware solutions portfolio
Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities
Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat’s technologies
Attain Trusted Advisor status with both key business and technical decision makers
Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs
Monitor and identify trends in Red Hat adoption and utilization, providing guidance as part of Quarterly Success reviews
Provide proactive Communications in the event of a service degradation or disruption
Collaborate with internal teams to improve customer satisfaction and reduce renewal risk
Serve as the customer advocate within Red Hat
Travel regionally to visit customers occasionally

5+ years of professional Java coding and development experience
Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
Hands-on experience with middleware technologies like Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign On and Red Hat OpenShift
Hands-on experience with messaging and streaming platforms
Experience in a support, development, engineering, or quality assurance organization
Ability to take ownership of issues while maintaining a high level of detail
Outstanding written and verbal communications skills
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Knowledge of JEE platform and experience working on large-scale enterprise Java projects is preferred
Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions would be a huge plus
Bachelor's degree in a technology-related discipline (computer science or engineering is preferred).

Middleware Technical Account Manager

Key skills