Act as a key point of contact for clients, handling day-to-day queries in a professional and timely manner
Support the renewal process, including collecting and validating membership data, liaising with insurers for quotations, and preparing draft recommendation reports
Produce and issue annual accounts accurately and within agreed timescales
Support Group Risk claims and underwriting processes, liaising with insurers and stakeholders
Monitor outstanding payments and proactively follow up with clients
Assist with invoicing, ensuring accuracy and timely processing
Manage mid-term adjustments, including joiners and leavers across schemes
Maintain accurate and up-to-date records across internal systems
Build strong relationships with clients, consultants, and insurers
Prioritise workload effectively to meet deadlines across multiple client requirements

High attention to detail, particularly when working with complex data
Strong organisational skills with the ability to manage multiple priorities
Clear and professional communication, both written and verbal
A methodical and structured approach to problem-solving
Strong Excel and MS Office skills, with the ability to analyse and reconcile data
Proactive mindset with a sense of ownership and accountability
A collaborative team player who supports wider business goals
Experience in an administration or client support role
Experience working to deadlines/SLA-driven environments
Strong stakeholder management skills (internal and external)
Experience maintaining accurate records and ensuring data integrity
Ability to prioritise and manage workload effectively
Awareness of regulatory principles (e.g. Treating Customers Fairly / Consumer Duty)
Experience within financial services or insurance (desirable)
Exposure to employee benefits or group risk administration (desirable)
Knowledge of Group Income Protection (GIP), Group Life Assurance (GLA), Private Medical Insurance (PMI) (desirable)
Understanding of workplace pensions administration (desirable)
Experience supporting renewal processes (desirable)
Relevant qualifications are desirable but not essential
Working towards or holding a CII qualification would be advantageous

Employee Benefits Administrator

Key skills