HGV Workshop Services Manager

Role Overview

• Manage the team within the workshop
• Scheduling work and planning daily operations
• Deliver the best service to customers
• Support the Branch Manager in running the workshop
• Ensure customer satisfaction
• Develop the team around you

Requirements

• Organised – forward thinking to plan and schedule workload, in a way that keeps the workshop running smoothly and safely.
• Customer service – develop and manage customer relationships to ensure that customer needs are met, and services are developed to meet the future needs of the customer.
• Continuous improvement – reviewing and amending process to make sure the workshop runs in the most efficient and productive way possible.
• Monitoring/reporting on business KPI’s and driving results.
• Attention to detail – operating with budgets, results, and targets in mind.
• Team player – communicate with different departments to secure properly aligned workshop operations.
• Health & Safety – health and safety comes first throughout the workshop.

Benefits

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’