Ensure high availability and reliability of OSS applications within scope.
Take end-to-end ownership of incident resolution, including fault identification, troubleshooting, and closure within agreed targets.
Collaborate with vendors and internal teams for debugging, issue resolution, and performance improvements.
Coordinate planned and unplanned changes, including system upgrades, deployments, and integrations.
Support application lifecycle management, including upgrades, bug fixes, and capacity planning.
Drive continuous improvement by identifying opportunities for automation and process optimisation.
Manage user access, dashboards, KPIs, monitoring, and alerting systems across platforms.
Work closely with network teams to improve integrations between systems and monitoring tools.
Produce operational and value-based performance reports for stakeholders.
Contribute to knowledge sharing and support capability building within the wider team.

Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms.
Familiarity with tools such as Huawei U2000, Nokia NetAct, Ericsson ENM, or similar systems.
Proficiency in Unix/Linux environments and scripting/coding (e.g., Python, Shell, APIs).
Understanding of monitoring tools and OSS systems such as Nagios, SolarWinds, or similar.
Basic knowledge of cloud platforms (e.g., Azure, AWS) and virtualisation technologies.
Understanding of networking protocols and architectures (e.g., SNMP, ICMP, MPLS, SD-WAN).
Knowledge of ITIL practices and Agile methodologies.
Strong communication skills with the ability to work collaboratively across teams.
Willingness to work in a rotational shift environment and adapt to evolving priorities.
A continuous learning mindset with the ability to guide and support colleagues.

Opportunity to work on advanced OSS technologies within a global telecom environment.
Exposure to multi-vendor platforms and complex network ecosystems.
Collaborative work culture focused on innovation and continuous improvement.
Flexible working approach supporting work-life balance.
Opportunities for professional development, learning, and career growth.

OSS Platform Operations Specialist

Key skills