Technical Account Manager – LATAM

Role Overview

• Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion.
• Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices.
• Deliver onboarding workshops, training sessions, and enablement programs for customers and partners.
• Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle.
• Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution.
• Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed.
• Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders.
• Guide customers on secure platform configuration and cybersecurity best practices.
• Support customers in improving their security posture through recommended configurations and feature adoption.
• Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success.
• Educate customers and internal stakeholders on risk reduction strategies and optimal product usage.
• Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans.
• Help define and optimize onboarding methodologies, playbooks, and best practices.
• Contribute to scalable customer journey processes across onboarding and early lifecycle stages.
• Share customer insights and trends to drive continuous improvement initiatives.
• Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.

Requirements

• 3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, customer success engineering, or similar customer-facing technical roles.
• Experience leading deployment, configuration, and integration projects for SaaS platforms.
• Strong understanding of cybersecurity concepts and experience engaging customers in security-focused discussions.
• Proven ability to work directly with customers in a technical advisory capacity.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience identifying and mitigating security risks across customer environments.
• Familiarity with Salesforce or similar CRM/customer management platforms.
• Strong project management, organizational, and execution skills.
• Fluent English communication skills (written and verbal).
• Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.
• Highly organized, detail-oriented, proactive, and accountable.

Tech Stack

• Cyber Security

Benefits

• Remote work options
• Opportunities for professional growth and development