Senior Manager, Account Executive

Role Overview

• Own and manage a portfolio of complex, high-value clients, serving as the primary strategic point of contact and ensuring alignment with organizational goals.
• Lead the execution, and ongoing management of long-term account strategies, including Strategic Business Plans, Quarterly Business Review (QBR) Summaries, and performance reporting.
• Partner with internal subject matter experts to identify opportunities for cost savings, service enhancements, clinical improvements, and program expansion.
• Support and lead contract renewals, negotiations, and new business implementations, ensuring client commitments and performance guarantees are met.
• Proactively identify, communicate, and execute up-sell and expansion opportunities across both personal and team-managed books of business.
• Provide day-to-day leadership, coaching, and strategic guidance to ensure consistent client management practices and high service standards.
• Translate strategy from the Sr. Director into clear priorities, expectations, and execution plans for the team.
• Conduct performance management activities, including goal setting, performance reviews, feedback, development planning, and corrective action when necessary.
• Oversee hiring, onboarding, training, and workforce planning for the team to ensure appropriate coverage and capability.
• Foster a culture of accountability, collaboration, continuous improvement, and client-centric thinking.
• Monitor and report on team and client performance metrics, ensuring achievement of service levels, performance guarantees, and financial targets.
• Provide guidance and leadership when performance guarantees are at risk or not met, including development of corrective action plans and client communication strategies.
• Assist with budget planning and management, including staffing, travel, and operational expenses.
• Participate in Sales finalist meetings, client presentations, and new business pursuits as needed.
• Travel to client sites and internal meetings as required.

Requirements

• Bachelor’s degree in business, marketing, healthcare administration, or a related field or equivalent work experience required.
• 5+ years’ experience in the PBM or healthcare industry, managing complex client relationships.
• 5+ years’ experience leading, developing, and managing teams, including performance management and talent development or equivalent experience required.
• Demonstrated success in strategic account management, client retention, and growth.
• Strong strategic thinking and execution skills, with the ability to translate strategy into results.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5%
• No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!