Funeral Home Office Manager

Role Overview

• Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation.
• Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
• Collections of all accounts receivable.
• Verifications and payments of all accounts payable invoices.
• Controls of receipt and deposit of cash payments received.
• Maintains petty cash account and disburses the same in accordance with company policies and procedures.
• Reconciliations of all accounts.
• Cash advance checks.
• Same Day Check requests.
• Bank deposits.
• Verifies/audits cash disbursement reports.
• Tracks Capital Expenditure Authorizations (CEAs).
• Orders supplies for the office and completes inventory counts.
• Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets.
• Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments.
• Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation.
• Schedules incoming orders and drivers for the ambulate service.
• Completes various funeral/cemetery reports and files accurately.
• Supports Sales as necessary requiring an understanding of JD Powers.
• Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit.
• Assists in preparing and/or overseeing all funeral/cemetery-related forms.
• Reviews time cards and administers corporate payroll policies and procedures.
• Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
• Ensures new associates receive new hire orientation.
• Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators.
• Maintains vehicle records/licenses.
• Processes expense reports.
• Updates General Price Lists (GPLs).
• Manages all Alarm Systems (codes, working order, etc.).
• Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed.
• Coordinates daily activities with business unit as well as other departments.
• Trains associates in the proper administration of policies and procedures.
• Services customers by interacting with families in a professional and compassionate manner.
• Maintains and updates customer records.
• Updates company website with current obituaries and ensures obituaries are placed in newspapers.
• Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations.
• Behaves in a supportive way to enrich the work environment.
• Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.

Requirements

• High school diploma, GED or completion of a diploma-training program at a college or technical school
• Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
• Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
• Excellent communication skills both orally and in writing
• High level of compassion, integrity, and confidentiality
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Must be flexible and able to function in a face-paced environment

Benefits

• Professional Dress is required when in contact with families.
• Health insurance
• Retirement plans