Lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor‑facing systems.
Drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high‑availability financial platforms.
Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
Lead production support programs involving trading platforms / OMS / EMS, portfolio management and advisory systems, market data feeds and integrations, regulatory and compliance-driven operational controls, API integrations, data pipelines, and cloud-hosted services.
Partner with Scrum teams to ensure production issues are prioritized in backlogs.

9–12+ years of experience as a Technical Program Manager, Production Support Manager, or Senior Project Manager within Wealth Management, Asset Management, Capital Markets, Institutional Trading or Financial Services.
Proven experience managing high-severity incidents and leading cross-functional response teams.
Hands-on experience with ITIL, incident/problem management, and Agile/Scrum delivery.
Exposure to cloud technologies (AWS, Azure), monitoring tools (Splunk, AppDynamics, Datadog), and modern integration patterns (APIs, microservices).
Excellent communication, stakeholder management, and executive reporting skills.
Ability to translate operational issues into actionable technical and business plans.

Technical Program Manager – Production Support

Key skills