Strategic Program Manager II

Role Overview

• Lead complex, cross-functional programs with high business impact.
• Own planning, governance, risk management, stake-holder alignment, and execution tracking.
• Partner with senior leaders to translate strategy into actionable programs.
• Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight.
• Establish operational objectives and work plans and delegate assignments as appropriate.
• Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals.
• Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives.
• Manage interdependencies and integration across projects, ensuring seamless coordination and delivery.
• Create scalable mechanisms, templates, rhythms, and operating models for program execution.
• Communicate clearly with executives, business owners, and technical teams.
• Establish and monitor key performance indicators to measure program success.
• Use these metrics to drive performance improvements and ensure program objectives are met.
• Regularly review and adjust critical metrics to align with evolving program goals.
• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications.
• Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization.
• Establish a knowledge repository for future reference.
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success.
• Implement conflict resolution strategies to maintain a collaborative work environment.
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities.
• Ensure transparency and accountability in program reporting.
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes.
• Foster a culture of continuous improvement and innovation.
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed.
• Mentor and guide junior program managers to build a strong talent pipeline.
• Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office.
• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization.
• Negotiate contracts and manage vendor performance.
• Identify and manage program risks, interdependencies, and develop and implement mitigation strategies.
• Monitor the status of risks throughout the program and inform key audiences.
• Conduct regular risk assessments and update risk management plans.
• Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals.
• Monitor financial performance and make necessary adjustments.
• Ensure adherence to budgets and financial targets.

Requirements

• 10+ years project management principles and methodologies
• 10+ years Program/Project delivery experience
• Experience in personal lines insurance required, with specific exposure to auto and homeowners lines of business.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• PMP/PMI certification or equivalent experience as a program manager for 5+years.
• Experience leading large, ambiguous, cross-functional programs.
• Demonstrated ability to influence senior stakeholders.
• Strong executive communication and decision-framing skills.
• Experience improving program management practices or operating mechanisms.
• Ability to mentor peers or lead through influence.
• Strong judgment, ownership, and comfort operating independently.
• Experience managing competing priorities across multiple teams or portfolios.
• Advanced organizational and multitasking skills.
• Advanced analytical and critical thinking abilities.
• Ability to manage medium to large programs with moderate complexity.
• Proficiency in stakeholder management and executive reporting.

Tech Stack

• PMP

Benefits

• total compensation package
• annual bonus eligibility for most roles
• 401(k) with a company match