Senior Program Manager

Role Overview

• Lead the successful implementations of multiple concurrent software projects, building single unified program plans, ensuring on-time and in-scope implementations, and driving exceptional customer experiences.
• Coordinate cross-functional internal teams – including Practice Operations, Clinical Leadership, Revenue Cycle Management, Product Management, Engineering, Data, etc. – and third-party vendors, removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle.
• Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders while holding strategic partners accountable to meet defined commitments.
• Participate in project and product request intake, managing review, scoping, and prioritization of initiatives.
• Convert product priorities into tactical execution plans, partnering with Product Management and Engineering leadership to optimize and unify throughput.
• Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks.
• Develop detailed, data-driven project plans and forecasts, and track and communicate progress, quantitative and qualitative success metrics, risks, issues, and strategies for mitigation and remediation.
• Deliver presentations and communications that reflect a clear understanding of corporate and organizational priorities.
• Own project budgets, resource planning, and change control protocols.
• Foster positive team dynamics and working relationships to ensure a healthy, productive working environment.
• Act as a strategic partner and “voice of the customer” to internal teams, identifying product and experience improvements.
• Document and share project learnings, innovations, data, and best practices to improve team processes and delivery standards.
• Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

Requirements

• 8+ years of experience managing enterprise software implementations within small start-up environments as well as at large enterprise companies
• 5+ years in a customer-facing project management role, ideally within a professional services, solution delivery, and/or consulting organization in the healthcare industry
• Proven ability to lead cross-functional teams of 10+ in complex environments, influence decisions and actions without direct authority, and drive projects to completion under tight deadlines
• Deep understanding of product management processes and Agile, Waterfall, and hybrid project management methodologies (Agile / Scrum certification is a plus)
• Skilled in project governance practices, risk management, and the use of tools like RAID / IRAAD logs, status reports, project charters, critical path diagrams, burndown charts, production readiness plans, testing strategy documents, etc.
• Strong proficiency with common project management software platforms (e.g., Smartsheet, Jira, Monday, etc.)
• Experience with one or more common enterprise EHR software platforms (AdvancedMD, Epic, Athena, Oracle, etc.)
• Functional understanding of behavioral health use cases, business and clinical workflows, and privacy and data standards (HIPAA, SOC2, etc.)
• Well-versed in navigating and connecting people and organizations by identifying, managing, and simplifying complex interdependencies
• Strong analytic skills, with experience using one or more common enterprise BI tools (PowerBI, Tableau, etc.) to generate actionable insights from large data sets
• Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans
• Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge.
• High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.
• Qualified candidates must be legally authorized to be employed in the United States.

Tech Stack

• Oracle
• Tableau

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program